Wednesday, November 25, 2009

Searching for a home on the spin cycle


Searching for a home can be like shopping on Black Friday or wandering through the desert. After GPS systems that got me lost, websites that made my head spin, and homes that sold before I even walked in I’ve learned a few things. These are some of my tips for the search.

  1. Google Earth is your friend. Photos aren’t always current, but even so, entire neighborhoods typically don’t change overnight. You’ll get a good sense of how it all fits together and how close parks and retail actually are compared to “minutes away.”
  2. Read the local newspaper online. Where are the new retail developments? What’s being revitalized? Is the city council in the news? Why? Which neighborhoods does the media focus on for crime stories?
  3. Spend a weekday and a Sunday driving around.  Weekdays let you get lost, turn around and stare at your dream home without having neighbors dial 9-1-1. Sundays are when most people are home so you can see who your neighbors would actually be.
  4. See what’s in the driveways. Changing cars is easier than changing homes. If you want to know where people are at and what they aspire to, watch what they drive.
  5. Talk to a barber or coffee shop owner. Barbers are confidants. They’ll know what people really think about their city, what they’re concerned about, what they’re interested in, and what they’d change.
  6. Watch a show like House Hunters. I’ve learned more than I expected on how—and how not—to evaluate a home.
  7. Use web sites judiciously! Use real estate web sites to get the lay of the land and to narrow down your search. If you can’t remember whether you looked at a house or not, it’s time to stop! (I know from experience!) Happy house-hunting!

Tuesday, November 17, 2009

Deciding where to relocate and deciding on Des Moines, Iowa

I could have chosen to move anywhere after I was laid off. I'm choosing Des Moines. So, why might you care how I decided what I did? Because who moves in and who moves out shape the tax base, job opportunities, and livability of where you are now. My intention with this entry is two-fold:

  1. To give you something to think about that you can use to make a difference in your own community.
  2. To make the case for the Des Moines metro.

I’d love to hear from you why you chose to live where you did. Here’s my story…

Why I chose Des Moines:
I should start with one caveat: whether it’s the city of Des Moines or one of its suburbs has not yet been decided.

1. Proximity to family. It’s the type of trump card that overrules virtually all other factors, but a key factor to consider for cities and states that are losing population and looking to reverse that trend. Help people to rethink their childhood stomping grounds and you’d be amazed and who—and how many—might come back. Proximity to family got me to take my first look, but the remaining reasons are what sold me on the deal.

2. A strong core industry with a large, white collar community. Des Moines is one of the world’s insurance capitals. It’s also the home to a surprising number of social media companies, financial services companies, agribusiness, and more. Several companies like Kemin Industries, Pioneer Hi-Bred, and Principal Financial Group have international operations. I want to live in a highly educated community, as well as one that reaches beyond its borders.

3. Friendliness and groundedness. This applies to all of Iowa, really, but it certainly was a key draw for Des Moines. I’ve found people there are friendly and they mean it. They’re also grounded so that they have a clear sense of who they are and what matters to them. They’ve struck me as humble enough to know what they aren’t and sufficiently prideful and ambitious to compete with just about anyone.

4. Affordability and accessibility. Boston, Portland, San Francisco, and Seattle were all on the short list. I began to question how much some of the amenities mattered if I had to either live somewhere dramatically smaller or farther out than I wanted. Either way, if you can’t afford to do it, there’s a limit to how much you benefit from having it nearby.

5. A scenic and growing downtown. Whether I ultimately live in the core city or not I’m committed to their health. A scenic downtown is critical to a growing downtown. The Principal Riverwalk in Des Moines’ may not compare to San Antonio but it’s still beautiful. The new Pappajohn Sculpture Park is arguably world class.

6. Pride and energy. 10 years ago people in Des Moines looked at me like I was insane when I said I might relocate there. Now, there’s an amazing sense of pride and energy. I keep discovering new cultural arts amenities, there’s an awesome social media community, the Iowa Cubs a Triple-A baseball team and the 17,000 seat Wells Fargo arena (opened in 2005) that gets national acts far sooner than you’d ever imagine.

What would make a difference in Des Moines

  1. Downtown retail to go with the great downtown restaurants.
  2. More theaters and museums. I’m spoiled by a metro with the 2nd higher per capita number of theaters in the US, so the game plan is quality over quantity.
  3. More access to water. Des Moines has great places like the Principal River Walk, Saylorville Lake, and Grey’s Lake. A magic wand would provide more artificial lakes in future developments and more affordable, accessible ways to access the water spots Des Moines does offer.
  4. More green space. Iowa is among the lowest in the nation in the amount of public land. Great parks nurture serenity.
  5. A larger university presence. Iowa State is only 30 miles away but it’s just not the same as having it in the city. Check out Madison, Wisconsin and see the difference. Grow Drake University and Grandview University by 50% each as a start. Use the land between Ames and Des Moines to spawn new communities and research facilities akin to the Research Triangle in North Carolina.
  6. Greater city-suburban cooperation. The Greater Des Moines Partnership is doing a marvelous job of this. The more Des Moines vs. West Des Moines vs. Johnston vs. Waukee the less the region succeeds. Create a slice of the pie for each region of the metro and market the region as a whole.

Criteria for a great city

It’s ironic that the Public Relations Princess just wrote a blog entry on What Des Moines Iowa Needs. I’ve been thinking for some time about what makes a great city—especially since I made the decision to relocate out of Minneapolis-St. Paul. Claire’s column is prompting me to share my own thoughts on what makes a great city. My next entry will focus on why I chose Des Moines as my next home and how I think it measures up.

1. Distinctive identity. Every great or growing city in the world has a unique character. Even “upstart” cities like Austin and Nashville carve out an element that makes them noticeably different from anywhere else. All great and growing cities welcome everyone but they don’t try to be everything to everyone.

2. Architecture or other scenic beauty. People are attracted to icons and the outdoors. They inspire us, relax us, and help define us. Check out Paul Goldberger's book Why Architecture Matters for more thoughts on this element.

3. Parks, trails and wide sidewalks. Animals of every kind need room to roam. Even if you don’t know all your neighbors, at least seeing them helps you feel like you belong and creates a sense of energy. Sidewalks get people strolling through their neighborhoods and that gets people feeling connected and secure. Sidewalks that aren’t wide enough for two are sidewalks that are difficult to navigate. That brings fewer able-bodied people out and keeps the less physically able stuck in their home or apartment.

4. Strong, distinct neighborhoods. Cities can swallow people up. Suburbs can devolve into character-free rows of tract homes. Strong, distinct neighborhoods create the sense of community, identity, and safety that make a place livable and enjoyable.

5. Convenient public transportation including rail. Busses should run at least 18 hours a day on core routes to move the people who can’t or don’t want to drive but actually make the city work. They also have some type of rail system that helps manage freeway congestion and help draw into the core city the middle and upper economic rungs of people who perceive busses as unsafe or too time-consuming. Sunset cities—those that “roll up the sidewalks” when the sun goes down—soon die.

6. Livability retail in the core city. When you have a critical mass of people living in the core city your whole metro thrives. To live in the core you need places to buy and do the things you need to live day-to-day. This means you need a Target or Wal-Mart style store, a pharmacy, a hardware store, and places to get breakfast and dinner seven days a week. Croissants at Starbucks don’t count as a breakfast restaurant.

7. Arts and Culture. One of the great strengths of my current home is an amazing arts and culture scene. Even if you’re not an arts and culture person these venues attract the Creative Class that makes a community vibrant.

8. Sports—preferably professional. Love sports or hate them they bring visibility on the national stage and they help create a common identity. That visibility and identity get you on the emotional map that puts you on the short list for bean counters to consider when (re)locating their businesses. A set of professional sports or a strong Division I sports presence does that.

9. A stable, growing core industry. Cities that rely on one industry (e.g., Detroit or the old versions of Pittsburgh or Seattle) spell trouble. A core industry that’s better than anyone else’s is critical, and then wrap it in either a diversified economy or a recession-proof economy (e.g., the Madison, Wisconsin model of a major research university and the home of state government).

10. Perceived good schools. However you define “good schools” is irrelevant. As long as both prospective and current residents and businesses perceive a good school system you’re fine. The truism of today’s youth are tomorrow’s leaders and the perceived quality of the school speaks directly to whether you see an area as growing, surviving or dying. If people think your school system is poor or average all the statistics in the world to the contrary won’t matter.

11. Safe nightlife and sporting events. Even “rough” cities like New York keep the middle and upper classes safe in the major nightlife areas and at sporting events. Do people in the lower economic classes matter? Absolutely—and more than they’re given credit for. The reality, though, is the middle and upper economic classes who drive job creation will not live or work where they don’t feel completely safe. It’s another reason businesses and the people who drive the economy keep moving further and further out from the core city.

12. Unique restaurants and retail. We all love to eat and almost all of us love to shop for at least something--whether it's handbags or hunting supplies. If your retail is the same as my retail why would I bother to live or shop there as opposed to wherever I already live.

13. Pride and honesty. New York is my quintessential model. They will grip and scream like there’s no tomorrow about what a horrible city New York is. Then they’ll shred you like a mother bear defending her cub if you attack it. They know what New York is and isn’t and they don’t apologize for it.

14. A research university. Research universities bring young adults who bring energy and creativity. They also spawn business innovation and leaders. Here’s the other key: the university needs to be IN the city to matter. Within 30 miles can still make a difference for business growth, but the real impact to growth and character comes when the university is part of the core city.

15. A strong core city. The apple core metaphor is apt. When the core city/cities and the suburbs fight each other or try to ignore each other they’ll never reach full potential. This is not a criticism of the suburbs and why they so often want to stay distinct. In a global economy division damages us all.

16. Water. With a few exceptions most vibrant cities have a large river or lake in their midst. Again, the key is that they are IN the city. Ideally they should support pleasure craft as a way to bring people together. If not, they need to be large enough to support barge traffic or cruise ships so they add to the economy.

17. Relocation support. I’m amazed by how many cities I look at who make it SO hard for you to find out what the city is like to live in, what it costs to live there, or how to find the support services you need to choose where to live in the city and actually make the move. If someone has to work at it they probably aren’t going to do it—unless the relocation is compelled by the relocation of their job.

18. Philanthropy. Philanthropy is a great barometer for how invested a community is in itself and how much it believes a better future lies ahead. People who aren’t invested in their community are people who either leave or become a tax burden on their community.

19. Affordable, varied housing stock. For core cities to keep and attract the working class that make a city work and the families that keep a city stable and safe you need affordable and varied housing. The overlooked factor here is the three bedroom, two-bath or larger, two car garage home that most families want these days.

Related links:
Creative Class map:



City Personality Map:

Thursday, November 5, 2009

The power of a name in drawing client interest

Have you ever gotten business from an overheard conversation? That actually happened to me recently. I’m sharing my story to show the power of a clear brand message, networking, and timing.

I was at Zanzibar’s coffee shop in Des Moines, Iowa (awesome smoothies, btw!). The woman I was with mentioned to me how much she enjoyed her recent trip to Minneapolis and thanked me for my recommendations about what to do in my current place of residence. The fellow at the table next to us said he was going to Minneapolis in a couple of weeks and asked where she had stayed. I gave him my card and offered to be his personal visitor’s bureau for the upcoming trip. Here’s where it gets interesting…

He looked at my tag line “Complexity Buster,” turned to me and said: “that’s exactly what I need!” His challenge: he was a former head of Research and Development who was struggling with how to clearly and concisely market his new business at trade shows. He asked me on the spot if he could hire me to help him write and edit a new brochure and support materials.

Good branding, marketing and public relations strategies can make a big difference for any business. None of them, however, will make any long-term difference if you can’t clearly and concisely articulate what you offer and why that matters to prospective clients or customers. If you can say it in a sentence—or less—you’re probably on to something. If you can’t, it’s time to step back. Simply put, simplicity sells.

And that’s the story behind the strangest way I ever got hired.